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REGENCY LIMITED LIFETIME WARRANTY WOOD BURNING UNITS
Regency Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly before it leaves our door. Regency Industries Ltd. is pleased to extend this limited lifetime warranty to the original purchaser of a Regency Product.
The Warranty:
- Lifetime
- Covered under the agreement are the following components:
- Firebox
- Ceramic baffle
- Convector airmate
- Castings
- Ashdrawer
- Glass (thermal breakage)
- Gold plating (against defective manufacture).
The above will be covered for parts and labor for the first five years
and parts only thereafter.
Electrical components such as blowers and switches are covered for one year from the date of purchase.
Conditions:
Any part or parts of this unit, which in our judgment show evidence of
such defects, will be repaired or replaced at Regency's option, through
an accredited distributor or agent provided that the defective part be
returned to the distributor or agent Transportation Prepaid, if requested.
Exclusions:
This limited lifetime warranty does not extend to include paint, door
or glass gasketing, firebrick or trim. It does not cover installation
and operational related problems such as over-firing, use of corrosive
driftwood, downdrafts or spillage caused by environmental conditions,
nearby trees, buildings, hilltops, mountains, inadequate venting or ventilation,
excessive offsets, negative air pressures caused by mechanical systems
such as furnaces, fans, clothes dryers, etc.
It is essential that all submitted claims provide all of the necessary information including purchase date, serial #, type of unit and part or parts requested.
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